In these terms and conditions the following terms shall have the following meanings:-

‘we, us, our’ – Medical Engineering Resource Unit (MERU)

‘you, your’ – The customer/consumer

‘contract’ – A contract for the sale of goods by us to you.

‘goods’ – Any goods forming the subject of a contract including parts of, or materials incorporated in, them as more particularly described upon this website.

‘website’ – Our website, the address of which is

Registered Office: Unit 2 Eclipse Estate, 30 West Hill, Epsom, KT19 8JD

Company Number : 1214125

Registered Charity Number: 269804

Contact and regulatory details

Our contact address and details are:

Telephone                          01372 725 203

Fax Number                       01372  743 159

Email address                    [email protected]

VAT Registration              120 3191 69

We are regulated by the British Healthcare Trades Association and are governed by their Code of Conduct which can be accessed at


The Price of the goods is set out on the website and the confirmation of order. The price is in Great Britain Pounds Sterling. VAT is included in the list price.  Some customers with disabilities may be exempt when purchasing disability equipment for their personal use. Download a VAT Relief form.

All other taxes or other duties due will be charged at the rate or rates applicable at the date of confirmation of order.

Delivery charges are listed on the website.

Completing the contract

When you complete your details and the details of the goods which you wish to purchase and submit them to us by email or via the website you are offering to purchase the goods at the price shown on the website subject to these terms and conditions.

The contract for the sale by us to you of the goods is completed when we accept your payment.

In order to buy goods from us through this website you must be at least 18 years old.  We reserve the right at our discretion to refuse to complete a contract for the sale of goods to you.


Payment is made by credit card, debit card or BACS


Once your order has been confirmed by us and payment completed, we will endeavour to despatch your goods within 5 working days.  Many of our products are made to order and in some circumstances it may not be possible to despatch within 5 days.   In any event, delivery will take place within 30 days, commencing on the day after you have forwarded your order. If for whatever reason the goods which you have ordered are not available, we will inform you as soon as possible and will provide a full refund of any money paid by you within the same 30 day period.

Delivery times are not guaranteed.  If delivery is delayed due to any cause beyond our reasonable control, we will contact you to make an alternative arrangement for delivery.

Cancellation of orders

Private individuals have a right to cancel your order within seven working days of receiving the goods.  The seven day period begins upon the date of delivery of the Goods to you. (This is not applicable to businesses placing an order).

To cancel your order, you must notify us by email or in writing to our contact address within this 7 day period.  A refund of any monies paid by you to us for the goods will be made within 30 days of your cancellation.  If you have paid for the price of the goods by credit or debit card, your credit or debit card account will be re-credited as soon as possible and in any event within the above 30 day period.

If you cancel your order you must take good care of the goods and must return them to us at your own expense by courier or parcel post within 30 days of cancellation of your order. (Proof of posting is not proof of delivery)  If the goods have been damaged whilst in your possession then you will be liable for the cost of repairing that damage.  The goods must be returned unused with all fittings and guarantees enclosed.  If, after cancelling an order, you fail to return the goods to us, we are entitled to collect the goods from you and deduct from the refund referred to at paragraph 7.2 above, the cost of collecting the goods from you.


You should examine the goods upon your receipt of them.  If the goods are faulty or damaged you must notify us in writing at the contact address in clause 2, within seven working days of your receipt of the goods.   We will then, as appropriate, repair and return the goods to you or deliver replacement goods to you.

Extent of liability

We make every effort to ensure that goods advertised for sale on the website are described accurately.   However, the descriptions of goods on the website do not form part of the contract between you and us.  They are designed to represent a general idea of the goods.   You should ensure that the goods which you are purchasing from us are suitable for your intended purpose.  We do not give any warranty that the goods which you purchase from us are suitable for your intended purpose.

We will not be liable to you for any loss or damage which you suffer as a result of any breach by us of this contract, including, but not limited to, consequential loss to you and/or loss or damage to the property of third parties. In any event our liability to you arising directly from our negligence will not exceed the invoice value of the goods.  Nothing in this clause will limit our liability for death or personal injury resulting from our negligence.   This clause does not affect your statutory rights.

We make every effort to ensure that this website is free from viruses or defects.  However, we cannot guarantee that your use of this website or any website accessible through it will not cause damage to your computer.  It is your responsibility to provide adequate protection for your equipment which you use to access this website.   We will not be liable to you or to anyone else for any loss or damage which may be caused to any equipment arising as a result of your use of this website.

Law and jurisdiction

The contract shall be governed by English law and we and you consent to the exclusive jurisdiction of the courts of England and Wales.   If you access the website from locations outside of England and Wales you are responsible for complying with any laws applicable to that territory.

Data protection

Please refer to our Data Protection Policy.


The contents of this website are protected by the law of copyright.

All rights in this website, including copyright, are owned or licensed to the Medical Engineering Resource Unit.  You may copy or save items included in this website for your own personal, non-commercial use only.